Neville House - Visiting Professionals Survey - 2025WelcomeYou are not required to share the below information. You may complete either name or position, or neither if you wish to remain anonymous. This survey will take approximately 5 minutes.Name NamePosition PositionIs the service Safe?Question QuestionI feel Service Users are protected from bullying, harassment, avoidable harm, neglect, abuse and discriminationMedication processes appear to be well managedI am positively encouraged to challenge and report any poor practice and I am confident this would be acted uponI am satisfied with the approach taken towards infectious outbreaks and wider infection controlThe environment and the equipment I see are well maintainedWhen I have been present, I feel there are always enough staff available on every shiftI am involved quickly and appropriately in Service Users' care if they are assessed as requiring specialist advice or interventionI feel that Service Users live the lives they want, and risks are appropriately managed.Is the service Effective?Question QuestionStaff appear to be clear about their roles and responsibilities within the teamStaff accept advice and recommendations from visiting professionals which improves outcomes for those in their careI feel the Service User is always asked for their consent by staff for their care and treatment and the appropriate people are involved in best interest decisions when necessaryFrom what I know, there is regular monitoring of the health, care and wellbeing of Service UsersThe staff appear to deliver care in line with recognised best practiceStaff appear to work well together, share information and involve the Service User in any decisionsThe service is focused on improving the health and wellbeing of Service Users and strive to increase independence where possibleIs the service Caring?Question QuestionI feel staff treat Service Users and their loved ones with dignity, respect, kindness and compassionThe staff team is caring and I see staff working well togetherI feel that staff treat Service Users as individuals, and know their needs and preferencesIn my opinion, the staff understand the culture, unique background and protected characteristics of the Service UsersI feel that Service Users have independence, choice and control over their own livesStaff respond quickly to minimise any discomfort being experienced by Service UsersWhen we meet staff, they are happy, considerate and focused on doing a good jobIs the service Responsive?Question QuestionI feel staff understand the service is for Service Users and support them in a person-centred wayAny concerns I have and complaints I make are taken seriously, they are dealt with promptly and I am kept informedI think that Neville House is integrated into the local community, and uses local resources wellI have seen information provided in a way that is easy for the Service User to UnderstandI feel that all people using the service, no matter what their background, are treated equally, and they are able to access what they need, when they need itI have witnessed, or have experience of, Neville House supporting individuals and families with major decisions in an inclusive and sympathetic wayIs the service Well-led?Question QuestionThe management team at Neville House appears to be visible in the service and well known to Service Users, relatives and staffThere is, in my opinion, strong leadership which welcomes views from allI have the feeling that the management of Neville House is proactive and has a clear vision for the futureI feel that there is good communication between management, care staff and other departments at Neville HouseI feel confident and empowered to raise any concerns that I may have, and that things will be done to make things betterWhen I visit Neville House, everyone knows their role, there are clear lines of responsibility and I am confident that things will get doneI think that Neville House is keen to try new ways of working to improve outcomes for Service UsersExit
