Dignity in ‘Our Home’ Survey - 2024WelcomePlease take a few minutes to answer the following questions honestly and to the best of your ability. All responses will be kept confidential.Please state your role/position at Neville House* Please state your role/position at Neville House*How well do you feel staff get to know people using the service as a person?* How well do you feel staff get to know people using the service as a person?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?How well do the staff team manage to stay patient, polite and courteous even when under pressure?* How well do the staff team manage to stay patient, polite and courteous even when under pressure?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?If you were aware of poor practice, how confident would you feel that you could address, or report this, and that it would be dealt with / handled well?* If you were aware of poor practice, how confident would you feel that you could address, or report this, and that it would be dealt with / handled well?*In what ways would you feel able to take a concern around poor practice forward? In what ways would you feel able to take a concern around poor practice forward?How well do you feel staff views about the service are valued?* How well do you feel staff views about the service are valued?*How are staff views listened to and valued & how could this be improved? How are staff views listened to and valued & how could this be improved?How good do you think we are at welcoming comments and complaints about our service from people who use it?* How good do you think we are at welcoming comments and complaints about our service from people who use it?*In what ways do you think we welcome comments well & how could we improve? In what ways do you think we welcome comments well & how could we improve?How good do you think we are, at supporting people to make genuine choices and decisions about how their care needs are met here?* How good do you think we are, at supporting people to make genuine choices and decisions about how their care needs are met here?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?How good are we at enabling people to maintain the maximum possible level of independence?* How good are we at enabling people to maintain the maximum possible level of independence?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?How good are we at understanding, and meeting the needs of people from different cultural backgrounds?* How good are we at understanding, and meeting the needs of people from different cultural backgrounds?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?How adequate is staff training to meet the needs of people using the service (including communication needs)?* How adequate is staff training to meet the needs of people using the service (including communication needs)?*Any areas where training is needed, but not currently provided / improvements could be made? Any areas where training is needed, but not currently provided / improvements could be made?How well do you feel we engage with family members of service users and carers as care partners?* How well do you feel we engage with family members of service users and carers as care partners?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?How well do we respect people’s privacy?* How well do we respect people’s privacy?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?How good at we at supporting people’s pain control?* How good at we at supporting people’s pain control?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?How well do we act to alleviate peoples’ Loneliness and Isolation?* How well do we act to alleviate peoples’ Loneliness and Isolation?*In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?How well does communication work here to ensure we work together in meeting peoples’ needs? How well does communication work here to ensure we work together in meeting peoples’ needs?In what ways do we achieve this well & how could we improve? In what ways do we achieve this well & how could we improve?Overall, how well would you say we respect and uphold our service user’s dignity?* Overall, how well would you say we respect and uphold our service user’s dignity?*Any areas where improvement can be made? Any areas where improvement can be made?The findings of this survey will be discussed in your team meeting, however, if you require one-to-one feedback or wish to discuss and ideas or concern(s) with your manager or the management team please provide your details in the box below The findings of this survey will be discussed in your team meeting, however, if you require one-to-one feedback or wish to discuss and ideas or concern(s) with your manager or the management team please provide your details in the box belowExit
