Friends & Relatives Survey – 2026 – Neville House Care Home

Welcome

Thank you for participating. This survey will take approximately 2 minutes.

Name (optional - please leave blank if you prefer to stay anonymous)

Your relationship to the resident (optional)

Care, comfort and everyday life

Please rate the following. 1 star = poor / strongly disagree, 5 stars = excellent / strongly agree.

My relative/friend is treated with kindness, dignity and respect.^*

Staff know my relative/friend as a person, including their preferences, routines, likes and dislikes.^*

I feel my relative/friend is safe, comfortable and well cared for at Neville House.^*

My relative/friend is supported to make choices and keep as much independence as possible.^*

Food, drinks, activities and day-to-day life feel positive and suited to residents.^*

Optional: please tell us why you gave these ratings, or share any examples, comments or suggestions.

Communication and involvement

Please think about how well we communicate with you and involve you where appropriate.

Staff and managers are approachable when I have a question or concern.^*

I am kept informed about important changes in my relative/friend’s care, health or wellbeing.^*

Comments, concerns or complaints are listened to and acted on appropriately.^*

Optional: please tell us why you gave these ratings, or share any examples, comments or suggestions.

The home environment

We want to refresh and improve the home while keeping the warm, familiar and homely Neville House feel.

Neville House feels warm, welcoming and homely when I visit.^*

The home feels clean, comfortable and well maintained.^*

The bedrooms and shared spaces help residents feel settled and at home.^*

Optional: please tell us why you gave these ratings, or share any comments about the home’s appearance, comfort or facilities.

Final comments

Please share anything else that would help us improve Neville House for residents, relatives and friends.

What does Neville House do particularly well?

What one thing could we improve for residents, relatives or friends?

If you are happy for us to contact you about your feedback, please leave your name and contact details here.