Neville House Staff Survey - 2026WelcomePlease take a few minutes to answer the following questions honestly and to the best of your ability. All responses will be kept confidential.What is your main role at Neville House? What is your main role at Neville House?Optional - you can leave this blank if you prefer not to say.Residents and careStaff know residents well as individuals, including their preferences, routines, likes and dislikes.* Staff know residents well as individuals, including their preferences, routines, likes and dislikes.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.Residents are treated with kindness, patience, privacy, dignity and respect, even when staff are busy or under pressure.* Residents are treated with kindness, patience, privacy, dignity and respect, even when staff are busy or under pressure.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.Residents are supported to make choices and do as much as they can for themselves, where this is safe and appropriate.* Residents are supported to make choices and do as much as they can for themselves, where this is safe and appropriate.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.We support residents who may feel lonely, anxious, withdrawn or isolated to enjoy daily life and feel part of the home.* We support residents who may feel lonely, anxious, withdrawn or isolated to enjoy daily life and feel part of the home.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.Staff notice and act on signs that a resident may be in pain, discomfort or distress.* Staff notice and act on signs that a resident may be in pain, discomfort or distress.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.Residents, families and visitors feel welcomed, listened to and involved appropriately.* Residents, families and visitors feel welcomed, listened to and involved appropriately.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.Communication and staff supportCommunication, handovers and records help us meet residents' needs safely and consistently.* Communication, handovers and records help us meet residents' needs safely and consistently.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.Training, supervision and guidance help me feel confident to do my job well.* Training, supervision and guidance help me feel confident to do my job well.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.I feel supported, listened to and able to raise concerns or suggestions without fear of blame.* I feel supported, listened to and able to raise concerns or suggestions without fear of blame.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.The home environmentNeville House feels warm, welcoming and homely, and its appearance reflects the quality of care we provide.* Neville House feels warm, welcoming and homely, and its appearance reflects the quality of care we provide.*Optional: please tell us why you gave this rating, or share any examples, comments or suggestions. Optional: please tell us why you gave this rating, or share any examples, comments or suggestions.Improvement ideasThese final questions help us understand what staff feel should be prioritised next.Which areas of the home would you improve first, and why? Which areas of the home would you improve first, and why?What one practical change would make the biggest difference for residents, relatives or staff? What one practical change would make the biggest difference for residents, relatives or staff?Are there any changes we should avoid because they might make Neville House feel less homely or familiar? Are there any changes we should avoid because they might make Neville House feel less homely or familiar?Optional: any final comments, ideas or concerns? If you would like management to speak with you about your feedback, please leave your name and preferred contact details. Optional: any final comments, ideas or concerns? If you would like management to speak with you about your feedback, please leave your name and preferred contact details.Exit
