Friends & Relatives Survey – 2025 – Neville House Care Home

Welcome

Thank you for participating. This survey will take approximately 2 minutes.

Name (please leave blank if you prefer to stay anonymous)

Please grade your response & add any additional comments on how we can improve or change the home for the better

Care and welfare of people who use services^*

Our residents experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

Safeguarding people who use services from abuse^*

Our residents are safeguarded from abuse, or the risk of abuse and feel safe, staff are trusted

Cleanliness and infection control^*

Our residents experience care in a clean environment (bedrooms and communal areas)

Meeting nutritional needs^*

Our residents are encouraged and supported to have sufficient food and drink that is nutritional and balanced, and they are provided with a choice of food and drink to meet their different needs.

Safety and suitability of premises^*

Our residents receive care in safe surroundings that promote their wellbeing

Safety, availability and suitability of equipment^*

Where equipment is used, it is safe, available, comfortable and suitable for residents needs. – zimmers, wheelchairs etc

Respecting and involving residents^*

Our residents can express their views and are involved in making decisions about their care. They have their privacy, dignity and independence respected, and have their views and experiences taken into account

Complaints^*

Our residents and yourselves have comments, concerns and complaints listened to

Requirements relating to staff^*

Our residents’ needs are met, by staff who are fit for the job and have the right qualifications, skills, training and experience.

Staffing^*

Our residents needs are met, because there are sufficient numbers of the right staff on duty each day

Any additional comments / suggestions to add?

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