Neville House - Visiting Professionals Survey - 2026WelcomeYou are not required to share the below information. You may complete either name or position, or neither if you wish to remain anonymous. This survey will take approximately 5 minutes.Name NameRole / organisation Role / organisationSafePlease rate the following statements based on what you have seen or experienced. Please rate the following statements based on what you have seen or experienced.When I visit, residents appear safe and protected from avoidable harm, neglect, abuse and discrimination.Staff communicate risks, concerns or changes in residents' needs appropriately and in a timely way.The environment and equipment I see appear clean, safe and well maintained.Medication, infection control and other safety processes appear well managed where I have observed them.Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions. Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions.EffectivePlease rate the following statements based on what you have seen or experienced. Please rate the following statements based on what you have seen or experienced.Staff appear to understand residents' needs and follow professional advice or recommendations appropriately.Staff provide clear, relevant information when I am involved in a resident's care.Staff involve the right people in decisions, including residents, families, advocates or professionals where appropriate.The service works well with external professionals to support residents' health and wellbeing.Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions. Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions.CaringPlease rate the following statements based on what you have seen or experienced. Please rate the following statements based on what you have seen or experienced.Staff treat residents with kindness, dignity and respect.Staff appear to know residents as individuals, including their preferences and routines.Residents are supported to have choice, independence and control where possible.Staff respond appropriately when residents are distressed, uncomfortable or need support.Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions. Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions.ResponsivePlease rate the following statements based on what you have seen or experienced. Please rate the following statements based on what you have seen or experienced.Neville House responds promptly when professional input, advice or follow-up is needed.Concerns, complaints or feedback from professionals appear to be taken seriously and acted on.Information is shared in a way that supports continuity of care.The home appears to support residents in a person-centred and flexible way.Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions. Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions.Well-ledPlease rate the following statements based on what you have seen or experienced. Please rate the following statements based on what you have seen or experienced.Managers and senior staff are approachable, visible and responsive.There is clear communication between management, care staff and visiting professionals.Staff appear to understand their roles and responsibilities.Neville House appears open to feedback, learning and improvement.Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions. Optional: please tell us why you gave these ratings, or share any examples, concerns or suggestions.Final commentsWhat does Neville House do particularly well when working with you or your service? What does Neville House do particularly well when working with you or your service?Is there anything Neville House could do better when working with visiting professionals? Is there anything Neville House could do better when working with visiting professionals?Are there any comments about the home environment, appearance, facilities or equipment that would help us improve residents' experience? Are there any comments about the home environment, appearance, facilities or equipment that would help us improve residents' experience?Exit
